Refund Policy

Refund Policy – Charkha Tales

At Charkha Tales, we strive to ensure that every customer has a satisfying shopping experience. Our products are carefully selected and packaged to maintain quality and authenticity. However, if for any reason you are not completely satisfied with your purchase, we offer a clear and transparent refund process.

Please read the policy below to understand the conditions and process for requesting a refund.

1. Eligibility for Refund

Customers may request a refund within 30 days of the original purchase date. To qualify for a refund, the following conditions must be met:

  • The product must be unused and unworn

  • The product must be in its original packaging

  • All tags, labels, and accessories must be intact

  • The item must not show any signs of damage, alteration, or washing

  • Proof of purchase such as order confirmation or invoice must be provided

If these conditions are not met, we may unfortunately be unable to process the refund.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Incorrect (different from what you ordered)

Please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product and packaging

  • A brief explanation of the issue

Once verified, we will arrange either:

  • A replacement, or

  • A full refund, depending on product availability.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our Customer Support Team via email or support form.

  2. Provide your Order ID, product details, and reason for the refund request.

  3. Our support team will review your request and provide return instructions.

  4. Ship the item back using the provided instructions.

Please note that returns sent without prior approval may not be accepted.

4. Return Shipping

Customers are responsible for the return shipping costs unless the item received was:

  • Damaged

  • Defective

  • Incorrect

We recommend using a trackable shipping service to ensure safe delivery of your returned item.

Charkha Tales will not be responsible for items lost or damaged during return shipping.

5. Refund Processing Time

Once we receive your returned product, the following process will take place:

  1. The item will be inspected for eligibility

  2. If approved, the refund will be initiated immediately

  3. Refunds are typically processed within 5–7 business days

The amount will be credited to your original payment method, depending on your bank or payment provider's processing time.

6. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized products

  • Products damaged due to misuse

  • Items that have been used, washed, or altered

  • Clearance or final sale items

  • Gift cards or promotional items

7. Cancellation Policy

Orders can only be canceled if they have not yet been processed or shipped. If the order has already been shipped, you will need to follow the return process after receiving the item.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank, as processing times may vary

If you have completed all steps and still have not received your refund, please contact our support team for assistance.

9. Contact Us

If you have any questions regarding this Refund Policy, please feel free to contact us.

Charkha Tales Customer Support
Email: support@charkhatales.com
Response Time: Within 24–48 hours

We appreciate your trust in Charkha Tales and thank you for choosing us.